Download OS X Yosemite 10.10 Troubleshooting.9L0-066.PracticeTest.2018-07-29.36q.vcex

Vendor: Apple
Exam Code: 9L0-066
Exam Name: OS X Yosemite 10.10 Troubleshooting
Date: Jul 29, 2018
File Size: 26 KB
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Demo Questions

Question 1
Randall is using OS X Yosemite v10.10 on a MacBook Air (Late 2010). He would like to AirDrop a 7GB file to a colleague. The colleague is using OS X Mountain Lion v10.8.5 on an iMac (Early 2009). Randall cannot locate the colleague's iMac in AirDrop. Which of the following is preventing this transfer?
  1. AirDrop does not support files larger than 5GB.
  2. The iMac (Early 2009) does not support AirDrop.
  3. On the MacBook Air, Randall must first click "Don't see who you're looking for?'
  4. OS X Yosemite cannot AirDrop with OS X Mountain Lion.
Correct answer: C
Explanation:
Reference: https://support.apple.com/en-us/HT203106
Reference: https://support.apple.com/en-us/HT203106
Question 2
Select the key combinations used to access the Recovery System and Internet Recovery. SELECT TWO.
  1. Command-Option-Shift-R
  2. Command-I-R
  3. Command-Shift-I
  4. Command-R
  5. Option-Command-R
Correct answer: DE
Explanation:
Reference: http://www.macissues.com/2014/03/21/how-to-access-recovery-mode-in-os-x/
Reference: http://www.macissues.com/2014/03/21/how-to-access-recovery-mode-in-os-x/
Question 3
Bradley has installed OS X on his Mac and would like to set up a Firmware Password. Where can he find the Firmware Password Utility?
  1. In the Utilities folder on the startup disk.
  2. In the Applications folder on the startup disk.
  3. In the Security & Privacy pane in System Preferences.
  4. In the Utilities menu when booted to OS X Recovery.
Correct answer: D
Explanation:
Reference: https://support.apple.com/en-us/HT204455
Reference: https://support.apple.com/en-us/HT204455
Question 4
Diane is using an app that was developed by her company for internal use. She is running the app on her MacBook Air (13-inch, Mid 2013). The app quits unexpectedly but never displays any error messages. The other apps on her machine work without issue and she has reproduced the issue with the app on another machine. She wants to help her development group isolate the issue. Which of the following troubleshooting tools or techniques would you advise that she use to best isolate the issue?
  1. Disk Utility
  2. Verbose mode
  3. Activity Monitor
  4. Console
Correct answer: A
Explanation:
If an app crashes on launch and no “unexpectedly quit” message ever appears, go to /Applications/Utilities and launch Disk Utility. From here, select your startup volume and click on the First Aid tab. Then click on Repair Disk Permissions. Reference: http://www.macworld.com/article/1050284/firstaidcrash.html
If an app crashes on launch and no “unexpectedly quit” message ever appears, go to /Applications/Utilities and launch Disk Utility. From here, select your startup volume and click on the First Aid tab. Then click on Repair Disk Permissions. 
Reference: http://www.macworld.com/article/1050284/firstaidcrash.html
Question 5
Which of the following are features of OS X designed to enhance the security and privacy of user content? SELECT THREE,
  1. Gatekeeper
  2. FileVault2
  3. Boot Camp 5
  4. Firewall
  5. Terminal
  6. Console
  7. Safe Boot
Correct answer: ABD
Explanation:
Reference: https://www.apple.com/osx/what-is/security/
Reference: https://www.apple.com/osx/what-is/security/
Question 6
There is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. What is the name of this startup method?
  1. Restore
  2. Disk Utility
  3. Console
  4. Safe Mode
Correct answer: D
Explanation:
Reference: https://support.apple.com/en-us/HT201262
Reference: https://support.apple.com/en-us/HT201262
Question 7
A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
  1. Startup from OS X Recovery and choose the Get Help Online option.
  2. Startup from an OS X Install DVD and choose the Get Help Online option
  3. In order to use Safari, the customer will have to restore the hard disk from a Time backup.
  4. She must first install OS X on an external disk, then use Safari to search Apple Support articles.
Correct answer: C
Explanation:
Reference: https://support.apple.com/en-us/HT201314
Reference: https://support.apple.com/en-us/HT201314
Question 8
Wireless Diagnostics incorporates Monitor Mode. Which of the following customer scenarios would Monitor Mode help with the most?
  1. A customer is having trouble sending and receiving Mail on a company wireless network.
  2. A customer will intermittently have a Wi-Fi connection drop. The customer cannot narrow down any specific time that it happens.
  3. A customer cannot connect to any password-protected wireless networks.
  4. A customer is experiencing slow speeds on a specific public Wi-Fi connection.
Correct answer: B
Explanation:
Use Monitor mode for intermittent issues, such as unexpectedly dropped connections and auto-join issues. When an issue is detected, Monitor mode will automatically stop, indicate it's detected an issue, and collect information about what occurred. Information will be saved to the desktop as part of the Wireless Diagnostics report, so that you may share it with a network specialist. Reference: https://support.apple.com/en-ap/HT202663
Use Monitor mode for intermittent issues, such as unexpectedly dropped connections and auto-join issues. When an issue is detected, Monitor mode will automatically stop, indicate it's detected an issue, and collect information about what occurred. Information will be saved to the desktop as part of the Wireless Diagnostics report, so that you may share it with a network specialist. 
Reference: https://support.apple.com/en-ap/HT202663
Question 9
Bill says no matter what he tries he cannot open a specific document in Pages. Which of the following would help you effectively isolate the issue?
  1. Attempt to open a different Pages document.
  2. Quit Pages and try to open the document with Text Edit.
  3. Quit Pages and adjust the framework which may be mismatched.
  4. Restart from a different volume and try to reproduce the issue.
Correct answer: A
Question 10
John often uses his computer around his roommates. He would like to keep his information private by requiring a password each time the computer wakes from sleep. How does John enable this feature?
  1. Open System Preferences and click Desktop & Screen Saver. Click 'Require password immediately after sleep or screen saver begins.'
  2. Open Security & Privacy in System Preferences and click 'Require password immediately after sleep or screen saver begins.'
  3. In System Preferences, click Energy Saver, then click 'Require password immediately after sleep or screen saver begins.'
  4. Move the cursor to the bottom-right corner of the display and enter a password when prompted.
Correct answer: B
Explanation:
Reference: https://support.apple.com/en-mk/HT204379
Reference: https://support.apple.com/en-mk/HT204379
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