Download Mac Service Certification.9L0-012.Prep4Sure.2018-10-29.55q.vcex
| Vendor: | Apple |
| Exam Code: | 9L0-012 |
| Exam Name: | Mac Service Certification |
| Date: | Oct 29, 2018 |
| File Size: | 480 KB |
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Demo Questions
Question 1
You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of
the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws
impact that repair?
- You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers
- Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer
- Complete the set of three modification tests as specified in GSX prior to opening the computer
- Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs
Correct answer: C
Explanation:
Reference: http://tim.id.au/laptops/apple/imac/imac_27_mid10.pdf Reference: http://tim.id.au/laptops/apple/imac/imac_27_mid10.pdf
Question 2
Examine the image. You have a cable with a connector of this shape. What type of cable might this be? SELECT TWO.
- Thunderbolt
- Mini DisplayPort
- USB 2.0
- FireWire800
- Mini DVI
Correct answer: AB
Explanation:
Reference: http://arstechnica.com/apple/2011/02/thunderbolt-smokes-usb-firewire-with-10gbps-throughput/ Reference: http://arstechnica.com/apple/2011/02/thunderbolt-smokes-usb-firewire-with-10gbps-throughput/
Question 3
Remaining residue from Very High Bond (VHB) adhesive should only be removed with which of the following:
- VHB solvent
- Nail polish remover
- Isopropyl alcohol wipes
- VHB neutralizer
- Liquid acid neutralizer
Correct answer: BC
Question 4
The top case assembly of the MacBook Pro (Retina, 13-inch, Late 2013) includes which of the following parts?
- Battery, keyboard, microphone, trackpad, and BMU
- Battery, keyboard, microphone, and trackpad
- Battery, keyboard, trackpad, and BMU
- Battery, keyboard, and microphone
Correct answer: B
Explanation:
Reference: https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Retina+Display+Late+2013+Upper+Case+Replacement/27438 Reference: https://www.ifixit.com/Guide/MacBook+Pro+13-Inch+Retina+Display+Late+2013+Upper+Case+Replacement/27438
Question 5
Which of the following is a valid ESD safety precaution?
- Always handle logic board by grasping the heat sinks.
- Do not wear polyester clothing while working on ESD sensitive components
- You should place ESD-sensitive circuits on top of metal work surfaces.
- Keep ion generators away from circuit board or assembly containing ESD-sensitive circuits.
Correct answer: B
Explanation:
Reference: http://www.peachpit.com/articles/article.aspx?p=760956 (see ESD safety guidelines) Reference: http://www.peachpit.com/articles/article.aspx?p=760956 (see ESD safety guidelines)
Question 6
Which of the following desktop Macs supports going into Safe Sleep after four hours of inactivity if the computer is using OS X v10.8.2 or newer?
- iMac (Late 2011)
- Mac Pro (Mid 2012)
- Mac mini (Mid 2011)
- Mac mini (Late 2012)
Correct answer: D
Explanation:
Reference: https://support.apple.com/en-us/HT201635 Reference: https://support.apple.com/en-us/HT201635
Question 7
What step is required before upgrading the RAM in a Mac Pro (Mid 2012)?
- Remove the PCI-e fan.
- Remove the processor tray.
- Remove the hard drive carriers.
- Remove the Optical Drive and Carrier.
Correct answer: B
Explanation:
Reference: https://support.apple.com/en-us/HT4433 (step 3: Install the memory) Reference: https://support.apple.com/en-us/HT4433 (step 3: Install the memory)
Question 8
What is the maximum amount of memory that is supported in a dual-processor Mac Pro (Mid 2012)?
- 64 GB
- 32GB
- 16 GB
- 8 GB
Correct answer: D
Explanation:
Reference: https://support.apple.com/kb/SP652?locale=en_US Reference: https://support.apple.com/kb/SP652?locale=en_US
Question 9
Which THREE of the following items are appropriate to use for ESD prevention?
- Metal work surface
- Power supply discharge tool
- Grounded work mat
- Wrist strap and cord
- Wireless wrist strap
- Static-shielding bags
Correct answer: CDF
Explanation:
Reference: http://www.esdjournal.com/techpapr/ryne/esdbags.htm Reference: http://www.esdjournal.com/techpapr/ryne/esdbags.htm
Question 10
Examine the image.
Why is it important to remove the two depicted screws when replacing the hard drive in a MacBook Pro (15-inch, Mid 2012)?
- You cannot remove the connector on the hard drive if you do not remove these screws.
- You cannot remove the battery cable with these screws installed.
- You will prevent strain on the hard drive flex cable by removing them.
- You will damage the logic board if you do not remove these screws.
Correct answer: A
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