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Exam Designing Cisco Unified Contact Center Enterprise
Number 600-455
File Name Designing Cisco Unified Contact Center Enterprise.passguide.600-455.2018-08-22.1e.56q.vcex
Size 556 Kb
Posted August 22, 2018
Downloaded 4



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Demo Questions

Question 1
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)

  • A: Preview dialing mode
  • B: Direct Preview dialing mode
  • C: Progressive dialing mode
  • D: Predictive dialing mode
  • E: Callback mode



Question 2
In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, in which order does the Campaign Manager process perform record queries to send them to Dialer for dialing?

  • A: pending contacts, callbacks, retries
  • B: callbacks, retries, pending contacts
  • C: retries, callbacks, pending contacts
  • D: pending contacts, pending callbacks, pending retries



Question 3
In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)

  • A: digital certificate
  • B: certificate authority certificate
  • C: domain validation certificate
  • D: self-signed certificate
  • E: root certificate



Question 4
How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

  • A: AES
  • B: SHA
  • C: MD5
  • D: TLS



Question 5
In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?

  • A: fully qualified domain name of the servers
  • B: physical MAC address of the NIC card from the Cisco Finesse servers
  • C: Certificate Signing Request
  • D: IP address of server
  • E: system ID of the server



Question 6
When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

  • A: CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
  • B: CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
  • C: CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
  • D: CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway



Question 7
For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?

  • A: replaces header script
  • B: normalization script
  • C: association script
  • D: transformation script



Question 8
Which type of MTP is supported with Cisco Unified Mobile Agent?

  • A: MTP Pass-Through
  • B: MTP No Pass-Through
  • C: MTP Pass-Around
  • D: MTP No Pass-Around



Question 9
Refer to the exhibit. 

  

In Cisco Finesse 10.0(x), when agents login into the desktop as a Mobile Agent, which number is used in the highlighted Extension field?

  • A: the local CTI port dialed number
  • B: the remote CTI port dialed number
  • C: agent PSTN number (accessible from CUCM/GW)
  • D: agent ID
  • E: agent reservation script dialed number



Question 10
Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)

  • A: Cisco Unified CCE supports only one agent ACD line on the IP phone.
  • B: The ACD line on the IP phone may have voicemail or call forwarding defined.
  • C: In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.
  • D: The agent state changes based on the activity of the ACD line.
  • E: If the agent picks up the phone to place a call, the agent is put into ready mode.









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