File Info
| Exam | Designing Cisco Unified Contact Center Enterprise |
| Number | 600-455 |
| File Name | Cisco.CertDumps.600-455.2018-01-16.1e.70q.vcex |
| Size | 801 Kb |
| Posted | January 16, 2018 |
| Downloads | 26 |
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Demo Questions
Question 1
In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains. Which two requirements must be met for the pair to work properly? (Choose two.)
- A: All Cisco Finesse clients should be local to the Cisco Finesse servers.
- B: All Cisco Finesse clients should connect to the server with IP address.
- C: All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.
- D: Primary and secondary Cisco Finesse servers should only communicate with IP address.
- E: Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.
Question 2
Refer to the exhibit. Which option describes Cisco UCCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?
- A: Have a cross-connect links scheme from the UCS B FL pair to the upstream Layer 2 switches as shown in Figure 1-2.
- B: Any of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution.
- C: Have a straight links scheme from the UCS B FL pair to the upstream Layer 2 switches as shown in Figure 1-1.
- D: Both design options can be deployed with Cisco Unified CCE and you can include both design options within the solution.
Question 3
A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)
- A: Both sides go in service for small period of time, Call Router Side A goes active after negotiations with Call Router Side B, Call Router Side B goes idle.
- B: The Call Router Side B stays active, while the Call Router Side A goes idle.
- C: There is no ability to make ICM configuration changes at Side B.
- D: Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle.
- E: The Call Router Side A stays active, while Call Router Side B goes idle.
Question 4
How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?
- A: AES
- B: MD5
- C: TLS
- D: SHA
Question 5
Which option describes when a call type is assigned to a call in the Cisco UCCE system?
- A: when the call is routed to an agent
- B: when the call terminates and data is written to the TCD table
- C: when the call is first post-routed from Cisco Unified CVP
- D: when a call-routing script hits the first Queue to Skill Group node
Question 6
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which two options are those messages? (Choose two.)
- A: single sign-on messages
- B: device and call monitoring
- C: SIP call control messages
- D: service control
- E: routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
Question 7
In the congestion control feature of Cisco Unified Contact Center Enterprise, which three options handle the calls that are to be throttled? (Choose three.)
- A: Offer Courtesy Callback to the caller, then terminate the call.
- B: Transfer the call to the Cisco Unified Communications Manager hunt group.
- C: Treat the call with System Default Label.
- D: Send a Release Message to the routing client.
- E: Transfer calls to an available IVR port.
- F: Terminate the call with a Dialog Fail or RouteEnd.
Question 8
With Cisco UCCE, what is the maximum number of skill groups in a Cisco Finesse Queue gadget?
- A: 15
- B: 100
- C: 20
- D: 50
Question 9
Which two functional limitations are Whisper Announcements subject to? (Choose two.)
- A: CVP Transfers do not support Whisper Announcements.
- B: While an announcement plays, you cannot put the call on hold, transfer, or conference, release the call; or request supervisor assistance.
- C: Whisper Announcements do not support Silent Monitoring.
- D: Whisper Announcements are not supported in a Mobile Agent deployment.
- E: Announcements do not play when the router selects the agent through a label node.
Question 10
Which Cisco Unified Border Element configuration is correct when deployed with Cisco UCCE and Cisco Unified CVP?
- A: You must use box-to-box Cisco Unified Border Element redundancy.
- B: You must dedicate a voice gateway for VXML browser sessions.
- C: You must configure Cisco Unified Border Element as media pass flow-through mode.
- D: You must configure Cisco Unified Border Element as media pass flow-around mode.
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