Download Designing Cisco Unified Contact Center Enterprise.VCEplus.500-440.2020-07-14.1e.40q.vcex
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File Info
| Exam | Designing Cisco Unified Contact Center Enterprise (UCCED) |
| Number | 500-440 |
| File Name | Designing Cisco Unified Contact Center Enterprise.VCEplus.500-440.2020-07-14.1e.40q.vcex |
| Size | 116 Kb |
| Posted | July 14, 2020 |
| Downloads | 2 |
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Demo Questions
Question 1
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal?
(Choose three.)
(Choose three.)
- A: transfer call routing from agent to agent
- B: CTI data on Cisco Agent Desktop screen pop
- C: Courtesy Callback
- D: Cisco Mobile Agents
- E: Cisco Extension Mobility for agents
- F: call queuing
Question 2
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)
- A: Silent Monitor inbound voice calls
- B: secure communication using flow around mode
- C: NAT for address hiding
- D: normalize SIP messages using SIP profiles
- E: record calls by forking the media using build-in-bridge
- F: demarcation point between networks
Question 3
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)
- A: SIP REFER label and SigDigits
- B: SIP REFER with ICM router requery
- C: SIP REFER with ICM script Send To VRU node
- D: SIP REFER with custom SIP header
- E: SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
- F: SIP REFER with ECC variable user.sip.transfer
Question 4
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)
- A: Treat the call with Dialed Number Default Label.
- B: Queue the call and play a message, then release the call.
- C: Treat the call with System Default Label.
- D: Terminate the call with a Dialog Fail or RouteEnd.
- E: Transfer calls to an available IVR port.
- F: Send a Release Message to the routing client.
- G: Offer Courtesy Callback to the caller, then terminate the call.
- H: Transfer the call to the Cisco Unified Communications Manager hunt group.
Question 5
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)
- A: administration server
- B: real-time data server
- C: analytical server
- D: recording server
- E: static server
- F: performance server
Question 6
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)
- A: basic call control (answer, hold, retrieve, end, and make call)
- B: advanced call control (consultation, transfer after consult, conference after consult)
- C: agent historical reports
- D: ready and login reason codes
- E: phonebooks and workflows
- F: desktop for third-party ACD
Question 7
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)
- A: SIP call control messages
- B: routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
- C: service control
- D: device and call monitoring
- E: subscription control
- F: device and call control
Question 8
Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)
- A: Cisco Unified CVP Call Studio
- B: Cisco Unified CVP VXML Server
- C: Cisco Unified CVP reporting server
- D: load balancer
- E: ingress voice gateway
- F: egress voice gateway
- G: VRU peripheral gateway
Question 9
Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?
- A: configuration requests
- B: skill group data
- C: routing and DMP control traffic
- D: Real-Time Monitoring
Question 10
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?
- A: Boolean or proficiency
- B: string or integer
- C: Boolean or integer
- D: proficiency or array
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