Download Designing Cisco Unified Contact Center Enterprise.VCEplus.500-440.2020-07-14.1e.40q.vcex

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Exam Designing Cisco Unified Contact Center Enterprise (UCCED)
Number 500-440
File Name Designing Cisco Unified Contact Center Enterprise.VCEplus.500-440.2020-07-14.1e.40q.vcex
Size 116 Kb
Posted July 14, 2020
Downloads 26

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Demo Questions

Question 1
Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal?
(Choose three.)

  • A: transfer call routing from agent to agent
  • B: CTI data on Cisco Agent Desktop screen pop
  • C: Courtesy Callback
  • D: Cisco Mobile Agents
  • E: Cisco Extension Mobility for agents
  • F: call queuing

Question 2
Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

  • A: Silent Monitor inbound voice calls
  • B: secure communication using flow around mode
  • C: NAT for address hiding
  • D: normalize SIP messages using SIP profiles
  • E: record calls by forking the media using build-in-bridge
  • F: demarcation point between networks

Question 3
Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

  • A: SIP REFER label and SigDigits
  • B: SIP REFER with ICM router requery
  • C: SIP REFER with ICM script Send To VRU node
  • D: SIP REFER with custom SIP header
  • E: SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
  • F: SIP REFER with ECC variable user.sip.transfer

Question 4
In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)

  • A: Treat the call with Dialed Number Default Label.
  • B: Queue the call and play a message, then release the call.
  • C: Treat the call with System Default Label.
  • D: Terminate the call with a Dialog Fail or RouteEnd.
  • E: Transfer calls to an available IVR port.
  • F: Send a Release Message to the routing client.
  • G: Offer Courtesy Callback to the caller, then terminate the call.
  • H: Transfer the call to the Cisco Unified Communications Manager hunt group.

Question 5
In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

  • A: administration server
  • B: real-time data server
  • C: analytical server
  • D: recording server
  • E: static server
  • F: performance server

Question 6
Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

  • A: basic call control (answer, hold, retrieve, end, and make call)
  • B: advanced call control (consultation, transfer after consult, conference after consult)
  • C: agent historical reports
  • D: ready and login reason codes
  • E: phonebooks and workflows
  • F: desktop for third-party ACD

Question 7
The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

  • A: SIP call control messages
  • B: routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
  • C: service control
  • D: device and call monitoring
  • E: subscription control
  • F: device and call control

Question 8
Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)

  • A: Cisco Unified CVP Call Studio
  • B: Cisco Unified CVP VXML Server
  • C: Cisco Unified CVP reporting server
  • D: load balancer
  • E: ingress voice gateway
  • F: egress voice gateway
  • G: VRU peripheral gateway

Question 9
Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

  • A: configuration requests
  • B: skill group data
  • C: routing and DMP control traffic
  • D: Real-Time Monitoring

Question 10
Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

  • A: Boolean or proficiency
  • B: string or integer
  • C: Boolean or integer
  • D: proficiency or array


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