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Exam Deploying Cisco Unified Contact Center Express
Number 500-052
File Name Deploying Cisco Unified Contact Center Express.pass4sure.500-052.2019-10-14.1e.54q.vcex
Size 26 Kb
Posted October 14, 2019
Downloads 2



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Demo Questions

Question 1
What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?

  • A: 50
  • B: 150
  • C: 300
  • D: 400



Question 2
You are designing a Cisco Unified Contact Center Express system with four requirements:
250 configured agents 
150 agents maximum logged in at any given time 
30 agents able to make outbound calls 
20 agents able to answer emails 
How many premium seats should be purchased?

  • A: 150 seats
  • B: 180 seats
  • C: 200 seats
  • D: 250 seats



Question 3
What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?

  • A: 150
  • B: 200
  • C: 300
  • D: 400



Question 4
A preview outbound dialer uses which source and destination resources?

  • A: a CTI port to the customer
  • B: the ACD line of the agent to the customer
  • C: the personal line of the agent to the customer
  • D: a CTI port to the agent, then redirected to the customer



Question 5
What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

  • A: 2 ms
  • B: 10 ms
  • C: 50 ms
  • D: 80 ms



Question 6
Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

  • A: number of silent-monitoring and remote-monitoring sessions
  • B: bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
  • C: number of historical reporting sessions
  • D: bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
  • E: number of ASR and TTS ports
  • F: bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment



Question 7
What is the maximum number of agent web chat sessions that is supported on the highest class server?

  • A: 25
  • B: 50
  • C: 75
  • D: 100



Question 8
What is the minimum package that is required to develop a custom Cisco Unified Intelligence Center report for a Cisco Unified CCX deployment?

  • A: Cisco Unified CCX Premium
  • B: Cisco Unified CCX Enhanced
  • C: Cisco Unified Intelligence Center Premium
  • D: Cisco Unified Intelligence Center Standard



Question 9
A customer purchases 200 Cisco Unified CCX Premium agent seats. 
Which two additional items must the customer purchase to be able to run a 30-port outbound IVR campaign? (Choose two.)

  • A: 30 outbound IVR ports
  • B: 15 agent seats
  • C: gateway
  • D: router



Question 10
Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

  • A: iPlanet Web Server
  • B: Cisco Unified CCX Engine
  • C: Cisco Unified Operations Manager
  • D: Cisco Unified Communications Manager
  • E: Recording Component
  • F: Informix DB









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