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Exam Deploying Cisco Unified Contact Center Express
Number 500-052
File Name Cisco.Braindumps.500-052.2018-05-07.1e.45q.vcex
Size 23 Kb
Posted May 07, 2018
Downloads 23


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Demo Questions

Question 1
The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)

  • A: hostname
  • B: IP address
  • C: gateway address
  • D: physical MAC
  • E: Cisco Unified CCX version
Correct Answer: ABC



Question 2
Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

  • A: Assign a contact list to a CSQ.
  • B: Assign a contact list to a workflow group.
  • C: Assign an SME to a contact list.
  • D: Assign a contact list to a skill.
  • E: Assign an SME to a CSQ.
Correct Answer: BC



Question 3
Where can you start, stop, and restart Cisco Unified Contact Center Express services?

  • A: Control Center on Cisco Unified Contact Center Express Serviceability
  • B: System page on Cisco Unified Contact Center Express Administration
  • C: Cisco Desktop Administrator
  • D: Cisco Unified Communications Operating System Administration
Correct Answer: A



Question 4
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

  • A: Contact Service Queue
  • B: Skill Groups
  • C: Resource Groups
  • D: competence levels
Correct Answer: A



Question 5
Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)

  • A: Agent Name
  • B: WrapUp Time
  • C: Service Level
  • D: Overflow CSQ
  • E: Automatic Work
  • F: CCX Application
Correct Answer: BCE



Question 6
Which step library is included in the license for Cisco Unified CCX Standard?

  • A: ICM steps
  • B: email steps
  • C: document steps
  • D: database steps
Correct Answer: C



Question 7
In Cisco Unified Contact Center Express, where is wrap-up data enabled?

  • A: in the Cisco Supervisor Desktop
  • B: in CSQ configuration on Application Administration
  • C: in workflow groups on Cisco Desktop Work Flow Administrator
  • D: in resource configuration on Application Administration
Correct Answer: C



Question 8
Which criterion can be used to control supervisor workflows?

  • A: length of time an agent is in the NotReady state
  • B: number of agents logged in
  • C: number of calls abandoned
  • D: duration of oldest call in queue
Correct Answer: D



Question 9
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?

  • A: recording
  • B: monitoring
  • C: embedded browser
  • D: call-control buttons
Correct Answer: D



Question 10
Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?

  • A: in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database
  • B: in Application Administration with user data stored in the Cisco Unified Contact Center Express database
  • C: in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Communications Manager Express database
  • D: in Application Administration with user data stored in the Cisco Unified Communications Manager Express database
Correct Answer: B









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