File Info
| Exam | Deploying Cisco Unified Contact Center Express |
| Number | 500-052 |
| File Name | Cisco.Braindumps.500-052.2018-05-07.1e.45q.vcex |
| Size | 23 Kb |
| Posted | May 07, 2018 |
| Downloads | 35 |
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Demo Questions
Question 1
The Cisco Unified CCX license MAC is generated based on which three items? (Choose three.)
- A: hostname
- B: IP address
- C: gateway address
- D: physical MAC
- E: Cisco Unified CCX version
Question 2
Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)
- A: Assign a contact list to a CSQ.
- B: Assign a contact list to a workflow group.
- C: Assign an SME to a contact list.
- D: Assign a contact list to a skill.
- E: Assign an SME to a CSQ.
Question 3
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
- A: Control Center on Cisco Unified Contact Center Express Serviceability
- B: System page on Cisco Unified Contact Center Express Administration
- C: Cisco Desktop Administrator
- D: Cisco Unified Communications Operating System Administration
Question 4
Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?
- A: Contact Service Queue
- B: Skill Groups
- C: Resource Groups
- D: competence levels
Question 5
Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)
- A: Agent Name
- B: WrapUp Time
- C: Service Level
- D: Overflow CSQ
- E: Automatic Work
- F: CCX Application
Question 6
Which step library is included in the license for Cisco Unified CCX Standard?
- A: ICM steps
- B: email steps
- C: document steps
- D: database steps
Question 7
In Cisco Unified Contact Center Express, where is wrap-up data enabled?
- A: in the Cisco Supervisor Desktop
- B: in CSQ configuration on Application Administration
- C: in workflow groups on Cisco Desktop Work Flow Administrator
- D: in resource configuration on Application Administration
Question 8
Which criterion can be used to control supervisor workflows?
- A: length of time an agent is in the NotReady state
- B: number of agents logged in
- C: number of calls abandoned
- D: duration of oldest call in queue
Question 9
In a Cisco Unified Contact Center Express deployment with Cisco Unified Communications Manager Express, which feature is disabled on the Cisco Agent Desktop?
- A: recording
- B: monitoring
- C: embedded browser
- D: call-control buttons
Question 10
Where are Cisco Unified CCX users managed and their data stored when deployed with Cisco Unified Communications Manager Express?
- A: in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Contact Center Express database
- B: in Application Administration with user data stored in the Cisco Unified Contact Center Express database
- C: in Cisco Unified Communications Manager Express with user data stored in the Cisco Unified Communications Manager Express database
- D: in Application Administration with user data stored in the Cisco Unified Communications Manager Express database
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